Frequently
asked.
If something isn't here, write to us. We respond personally — usually within the hour.
Yes. All our balloons and pilots are certified by Mexico's civil aviation authority (AFAC). We fly only in optimal weather windows, with full traveler's insurance included on every flight.
Every package includes insurance, a bilingual host, the flight itself (35–50 minutes), a coffee bar, a traditional toast, and a flight certificate. Comfort and Full Journey add round-trip transportation and breakfast. The Full Journey adds the La Gruta cave breakfast, artisan visits, and Teotihuacán archaeological access.
Yes — we accept USD, MXN, and major international cards through Stripe. Prices are quoted in MXN for transparency.
Safety first, always. If we cancel for weather, you can reschedule for any available date — or get a full refund. No questions, no fees.
About 50 km northeast — roughly one hour by road. With our Comfort and Full Journey packages, we pick you up in Mexico City before sunrise and return you by late morning.
Yes. Every host, driver, and pilot you interact with speaks English fluently. Spanish, of course, is also welcome.
Comfortable closed shoes, layered clothing (mornings are crisp, the basket warms up quickly), sunglasses, and your camera. We provide everything else.
Children ages 6 and up are welcome. There's no strict weight limit, but please let us know in advance if any passenger is over 130 kg so we can plan basket weight distribution properly.